1. Rental Payment & Refund Eligibility

• No refunds once the rental period has started.

2. Security Deposit Refunds

• A security deposit may be required prior to pickup for tolls/tickets.

• Deposits are refundable if the car is returned clean, undamaged, and with no outstanding payments.

3. Early Termination Refunds

• No prorated refunds for early returns.

4. Late Cancellations & No-Shows

• Cancellations before pickup must be made in advance to avoid fees.

• No-shows may result in forfeiture of any deposits made.

5. Refund Process & Timeframe

• Refunds for deposits are processed within 7–14 business days via the original payment method.

6. Damage, Insurance Claims & Refunds

• If a car is damaged during the rental period, the cost of repairs may be deducted from the deposit.

• If the car becomes inoperable due to Dash Auto’s maintenance issues, the renter may be eligible for a partial refund.

7. Dispute Resolution for Refunds

• Disputes regarding refunds can be sent to [Insert Contact Email].

• Disputes will be resolved under the jurisdiction of Baltimore, Maryland.